Mobile Phone Insurance
Policy Summary
Phone Care Policy Summary
We’ve put together a quick overview for you here, which should give you a clear understanding of the main features of the policy. Please read the full terms and conditions, which you can find here
Statement of demands and needs
Phone Care from E2Save meets the demands and needs of those who wish to insure their mobile phone against theft and damage. It also includes a one month free insurance period. E2Save did not provide you with a personal recommendation on this insurance product.Name of insurer
The insurer of this policy is Aviva Insurance UK Limited. Registered in England. Registered number 99122. Registered office 8 Surrey Street, Norwich NR1 3NG. Authorised and regulated by the Financial Services Authority. The insurance is arranged by The Carphone Warehouse.What is covered by the policy?
In short, what's covered:- Theft.
- Damage.
- Accessories cover – If we replace your phone under this policy, we'll also replace any accessories designed to be used with the phone, up to a current retail value of £100.
- For each claim that you make you must pay the excess shown on your insurance certificate.
- Loss – you are not covered for loss of your phone.
- Claims for theft or malicious damage unless you:
- For theft, notify your network provider within 24 hours of discovering the incident and have your mobile service line barred;
- In all cases, tell the police within 48 hours of discovering the incident and get a crime reference number.
- Claims if your mobile is left unattended in a public place, or in a vehicle, unless the vehicle is securely locked and the mobile is placed out of view.
- Claims outside the UK if you are abroad for a period of more than 60 consecutive days.
-
Accessories - We will replace accessories (any additional electrical
mobile phone products bought at e2Save.com, and to be used with, the mobile
phone covered by this policy) as long as they were stolen or damaged at the
same time as your phone.
We will only cover accessories that you bought from E2Save. If necessary, you must provide a receipt or proof of purchase.
-
Unauthorised calls - covers aganist mobile use without permission
Canceling your policy
You have the right to cancel your policy
without charge during a period of 14 days from the day on which you receive
your policy documentation. No payment will be taken before this.
If you cancel your policy, your phone will no
longer be protected. You won’t be able to start the cover again in the future
as we can only arrange cover for your phone when it’s new.
If you cancel your policy and have been paying by monthly Direct Debit, we’ll
ask you to cancel the Direct Debit instruction.
You can cancel your policy by:
- Writing to The Carphone Warehouse Limited, 1 Portal Way, London W3 6RS;
- Calling us on 0870 111 7002;
- Or visit us online at www.carphonewarehouse.com
Period of cover
Cover will start from the
start date shown on your certi?cate. If you pay your premium monthly we
will continue to take payments every month for this policy unless it is
cancelled. You can cancel your policy at any time and cover will cease at the
end of that month. No part refunds will be given. Making a claim
- For theft, contact your network provider within 24 hours of noticing the incident and ask them to bar your mobile service line.
- For theft or malicious damage, report to the police within 48 hours of noticing the incident and obtain a crime reference number.
- Contact us in one of three ways to make your claim:
- Visit any one of The Carphone Warehouse stores.
- Visit The Carphone Warehouse website www.carphonewarehouse.com/makeaclaim
- Call us on 0870 111 7002
For accidental damage claims please visit any Carphone Warehouse store.
Making a complaint
We hope you won’t need to! We’ll always aim to provide you with good service, and hope you’ll be a happy customer. However, if for any reason you do have a problem, we’d like to hear from you and will do our best to put it right. To make a complaint, please:
- Write to: Phone Care Correspondence, The Carphone Warehouse Limited,1 Portal Way, London W3 6RS;
- Call us on 0870 111 7002;
- Or visit us online at www.carphonewarehouse.com
Aviva Insurance UK Limited and The Carphone Warehouse are covered by the Financial Ombudsman Service for complaints from private individuals, certain small businesses, charities and trusts. If you have complained to us and we have not been able to sort out your complaint, you may be entitled to refer it to this independent organisation. Following the complaints procedure does not affect your right to take legal action.
Financial Services Compensation Scheme
Should Aviva be unable to meet its liabilities you may be entitled to compensation from the FSCS.You can get more information about the scheme from the FSCS website at www.fscs.org.uk, or write to:
Financial Services Compensation Scheme,
7th Floor,
Lloyds Chambers,
Portsoken
Street, London E1 8BN.
Aviva and The Carphone Warehouse
This insurance policy is provided by Aviva Insurance UK Limited (Aviva), registered in England, registered No. 99122, registered office: 8 Surrey Street, Norwich NR 1 3NG. The Carphone Warehouse Limited (CPW) collects insurance premiums and pays claims as an agent for Aviva. CPW only provides insurance policies from Aviva. Should you need to discuss the details of your policy please call CPW on 0870 111 7002 (for our joint protection telephone calls may be recorded and/or monitored) or visit www.carphonewarehouse.com. Both Aviva and CPW are authorised and regulated by the Financial Services Authority. Further details can be found at www.fsa.gov.uk. CPW is wholly owned by Best Buy Europe Distributions Ltd. CPW is registered in England and Wales, registration No. 2142673, registered office: 1 Portal Way, London W3 6RS.
